• Package is fully non-refundable and non-changeable.
• Allowed age for pax is 18 Years and there is no limitation for maximum age.
• 02 Doses vactinations are required and approved vaccines are, Pfizer/AstraZeneca, Moderna, Jhonson.
• PCR Test is required before departure both from Bangladesh and Saudi Arabia.
• Only One Time Umrah is allowed and guest have to pre-book the schedules for performing umrah.
• Any changes can occur without prior notice.
• Visa processing is subject to Ministry of Foreign Affairs approval (MOFA).
• No refund in case of unused services or lesser duration of stay.
• Travelley reserves the right to charge extra amount for any tour package inclusion services if unexpected charges add by the legal authorities.

• Jeddah Airport-Makkah Hotel: After receiving at Jeddah airport, Guests have to wait till the coaster / bus fully fill up. This rule is for all group transportation except Private Transportation. In that case Travelley is not responsible for waiting time.
• All the transportations for Jeddah / Makkah / Madinah and Ziyarah will be provided by sharing bus. Mentioned that, maximum 2 luggages are allowed for per person. However, for private transportations or private Ziyarah vehicle size will be based on the number of guests. Moreover, the number of seat must be equal to the number of guests.
• Vehicle Waiting Time Period: for private transportations 120 Minutes at Haj Terminal and 15 Minutes at hotel.
• Transportation timings / vehicle types can’t be changed unless informed before 24 Hrs, additional charges may apply. All guests must maintain time that mentioned in voucher. Car will never wait for anyone.
• For group package every transfer will be in group/sharing. If any time schedule needs to change then Travelley has the right to do so. Therefore, our operation manager will let you know by prior notice.

Note: If cars delay for any Traffic Jam/Prayer Period/Road Block then Travelley is not responsible for that.

• As per Saudi Arabian Hotel policy standard “Check-In” time is 04:00 PM and “Check-Out” time is 12:00 PM. Travelley is not responsible for early check-in and late check-out.
• Only Hotel Authorities reserve the right to provide available room as per booking, if anyone has any special request to change room then guests have to communicate with hotel reception and our operation manager. However, Travelley is not responsible for that if unable to change room – if refused by hotel.

• During your stay in Saudi Arabia, do not give passports to the driver or our local agent at the airport or any other places. However, the legal authority or our agent may take your passport for few time at the airport to perform their official work. If you handed over passport to anyone or loss your passport, then you will take all the responsibility.

• For any kind of natural issues for example: if Airlines change the flight schedule before the day of departure then hotel booking will not change as per nonrefundable policy and if Airlines change the flight schedule before the day of return then extra hotel accommodation charge will be added.
• For any kind of natural issues like if flight delay or missing luggage by airlines then Travelley will not responsible for that.