FAQ
Being a travel agent is something that, naturally, comes with a lot of questions. Here are a few of our most commonly asked questions about working with a travel agent. We’re here to set your mind at ease, if you don’t see your question here, send us an email, we love to talk to you!
Travelley is one of the best revolutionizing Travel Agency and Tour Operator in Dhaka Bangladesh. We are specialized in Corporate, Group, and as well as Individual travel management. We have 171+ destination and more than 100 tour packages all over the world. We take care of everything including Visa Processing, planning your meals and everything in between with precision. Our registered headquarters is located at 24/C, Level-3, BTI Premier Shopping Mall, Pragatisharani, Gulshan, Dhaka – 1212, Bangladesh.
Travelley aims to answer all enquiries within 4 hours. Click here for email contacts. You can also contact us through our live chat or call our customer support line to talk to one of our friendly travel consultants to ensure your best quotation.
After you have submitted your booking on our website or through email and phone call, a travel consultant will review the booking details and send you a confirmation email within 4 – 12 hours (Depends on Types of Quotation). After your confirmation, we will issue a voucher with a unique code. In Phase-1 you have to pay 50% of total package amount at the time of booking, and rest 50% of amount before 10 working days of travel date. The travel documents will not be delivered to you until the full payment has been received.
Our Travel Agency prices all holiday packages in BDT.
We offer discounts for children for most tourist services published on this site. The discount depends on the age of the child and on the type of service being offered. Please contact us for further information.
Ideally you should set a budget and destination, share it with us, so that we can give you a realistic, fun, and memorable itinerary for a price you are comfortable with.
Travelley is a secure site. We have taken every potential measure to protect and prevent any loss of data on our site. Data gathered on users is stored and backed up on secure service protected by the best firewalls available. All information we receive from you is regulated by our privacy policy.
Our business hours differ slightly by office location and Govt holidays. CLICK HERE for local office contact information and business hours. In case of emergencies, we offer our customers a 24-hour help line during their stay.
We accept all major credit and debit cards. We also allow you to pay by electronic bank transfer. Our site is securely encrypted and all financial transactions are protected by the best firewalls available.
Most of our customers choose to have their travel documents handed to them before their travel date, therefore you just visit our office to collect all of your bookings printed copies even though we will send you all electronic copies through email. If you prefer to have them shipped to you, we will send them 48 hours by post after the full payment has been received.
No, there is no fee for our trip planning services as the travel vendors involved recognize our value and compensate us from the gross amount paid (what you would have paid even without our assistance). It’s completely free! We only charge once you confirm the package or service with us.
With us, you get exceptional personal assistance before, during, and after your vacation.
Budget is important and we are dedicated to get your dream vacation within the budget you’ve save for it. There’s no pressure to go above and beyond what you’re comfortable with. You can’t enjoy your vacation when you’re stressed out about paying for it. We provide honest advice about all resorts and destinations to help you choose the perfect suppliers for you. You also benefit from our extensive or membership option, which carry a certain gravitas when needing anything addressed, CLICK HERE to know for details. We have an easier time getting you perks (like getting your room upgraded after check-in into the hotel)—it’s easier for us to get a “yes” because we work with them often.
We also arm you with your own personal Dedicated Travel Consultant, who will be responsible to ensure your all services accordingly even if you need something while you’re away. You won’t get that from a travel site.
